Customer service departments in large, successful companies may think of a busy office space with countless representatives and constantly ringing phones. Each representative is constantly exchanging phone calls regarding products and orders. To many people’s surprise, WishGarden Herbs’ Customer Service department actually only consists of four people! Although we are a large national company, four individual team members handle all customer relations.
Our intimate setting allows us to build strong relationships with our clients. Many of our regular customers know us by name and have an ongoing relationship with each customer service member. And in general we know many of our customers by name. At WishGarden we have the opportunity to truly connect with our customer base and build meaningful relationships. And for us, this ensures that we can deliver a truly excellent experience. Once you talk to someone in our department about an issue or concern, it may not get lost in the shuffle once we hang up the phone. We take the time to answer questions, get to know each person, and educate and educate our consumers about our products.
Answering questions is certainly one of the highlights of our time. We get the opportunity to explain the WishGarden formulas and how they impact each individual customer. And in some cases, we can dig deep into our knowledge base and even learn new things! Below you will find a number of questions that we receive quite often in our Customer Service department.
What is the difference between Kick-Ass Immune and Kick-Ass Biotic or Get Over It!?
The Kick-Ass Immune Activator formula is designed to be used as a short-term immune support supplement. Many people use it when flying or in other situations where they are in close contact with people who may be sick, such as at a family gathering or their child’s Back to School Night. It is what we call the ‘first line of defense’. On the other hand, the Kick-Ass Biotic and Get Over It! formulas speak more about those persistent circumstances that really have a hold on you. They are excellent when the insects do not want to spread.
Kick-Ass Biotic is our “Big Gun” formula and is a multifunctional herbal powerhouse with a broad approach. We often say that Kick-Ass Biotic is great when nothing else works. Get over it! has a similar function; it is excellent at helping you overcome the bugs that arise.
Get over it! has some deep ones loosen respiratory herbs. These herbs focus on promoting healthy lymphatic release, cleansing, and lung health. In short, if you want to focus on the respiratory system, Get Over It! is the ideal formula. And if you are looking for something broader in support and are dealing with something very difficult, Kick-Ass Biotic would be the ideal formula.
Is the Kick-Ass Immune a formula that I can use long term?
Kick-Ass Immune is a short-term immune support formula and is not intended for long-term use. For long-term immune support, our customers can turn to Daily Immune with Astragalus and/or Deep Stress.
Daily Immune with Astragalus is a multi-strategy formula with deeply nourishing herbs to support a healthy immune system. It also contains several herbs that help nourish healthy lymphatic function and detoxification pathways. Astragalus is traditionally used throughout the winter for deep immune support.
Deep Stress Adrenal Rescue with Ashwagandha is an excellent addition to any wellness regimen, especially when stress levels can run high. Deep Stress contains herbs that support a healthy stress response. Promoting a healthy stress response can help support a healthy immune response, promote restful sleep, and promote a sense of well-being. These two formulas together are ideal for long-lasting immune support. And just in case a little bug does get in the way, you can stop using Daily Immune and pick up Deep Stress and Kick-Ass Immune.
Please note that the herbs in the Daily Immune and Deep Stress are not suitable support for acute conditions due to their profound nature, but they work well as a tonic.
How do you take the Kick-Ass Sinus?
Many customers wonder if Kick-Ass Sinus can be added to neti pots or applied in the nose since many sinus products are topical applications. Kick-Ass Sinus is designed to be taken orally to promote a healthy mucous membrane. This formula is not intended for topical use (or in the nasal passages), but when ingested will help support healthy sinus tissue. Kick-Ass Sinus is one of ours Symptom pacifier formulas and will help create a quick return to balance. The herbs in this formula help balance mucus in the nasal passages and provide comfort in wet, dry and intermediate conditions.
Customer Service would love to hear your questions and looks forward to getting in touch!
Jade Sullivan began her journey in natural healing as a child. She dealt with multiple illnesses, which gave her the unique opportunity to gain insight into holistic healing through first-hand experience. Jade’s love for plants is in her blood; her mother comes from a family with a long history of farming. Throughout her life, Jade’s mother passed on that knowledge and helped her cultivate a deep connection with nature. In the spring of 2016, Jade began pursuing her certification in Herbal Medicine. Since graduating from school, she has continued to enroll in various programs to grow in holistic wellness. With her Herbalism certification, she landed a job at WishGarden Herbs in the Customer Service department. And in the fall of 2018, she began training for her Bachelor of Science in Nutrition – to obtain her Registered Dietitian Nutritionist license. Through horticulture, aromatherapy, herbal medicine and emotional/spiritual healing, she hopes to have a positive impact on the world around her.
For educational purposes only. This information has not been evaluated by the Food and Drug Administration. This information is not intended to diagnose, treat, cure, or prevent any disease, or to sell any product.
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